Processing Time
Orders are processed within 1-3 business days.
Please note that orders are not processed or shipped during weekends and holidays.
Shipping Methods & Delivery Times
Standard Shipping: 5-7 business days
Delivery times are estimates and may vary depending on the carrier and external factors.
Shipping Costs
Standard Shipping: Free for orders over $100.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number to follow the progress of your package. Track Your Order
Undelivered Packages
If your package has not arrived within the expected delivery time, please contact our customer service At info@dollhouselondon.com We will work with the carrier to locate your order.
Incorrect Address or Changes
Please ensure that your shipping address is correct at checkout. We are not responsible for packages sent to the wrong address.
If you have made an error or need to change the address, please contact us as soon as possible. We will do our best to make adjustments, but we cannot guarantee this if the order has already been shipped.